1. Who we are
MercuryLink is a trading name of Ultra Protection Ltd, a company registered in England and Wales under company number 17020291. Our registered office is Office 17322, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom. In these terms, “MercuryLink”, “we”, “us” and “our” mean Ultra Protection Ltd.
2. Agreement and eligibility
These Terms of Service form a binding agreement between us and the person or organisation using the website, creating an account, submitting a request or purchasing a service (“Client”, “you” or “your”). By doing any of those things, you agree to these terms and our Privacy Policy.
MercuryLink is intended for business and professional procurement only. You represent that you are at least 18, are acting wholly or mainly for purposes connected with a trade, business, craft or profession, and have authority to bind the organisation identified in your account or request. If mandatory consumer law nevertheless applies, nothing in these terms limits the consumer rights that cannot lawfully be excluded.
3. What MercuryLink provides
Depending on the package purchased, we provide online research intended to identify possible suppliers, organise publicly available or supplier-provided information, and present a shortlist for Client review. Managed Negotiation additionally permits us to send non-binding communications to shortlisted suppliers, request quotations and seek improved commercial terms before handing the conversation to the Client.
Our deliverable is the research and communication service itself—not a product, a guaranteed supplier, a completed transaction, a particular price, or a successful commercial outcome. Quantities, prices, lead times, capacity, certifications, ownership, export experience and other supplier claims may change and must be reconfirmed directly.
4. Our limited role
MercuryLink is an independent sourcing-information provider. Unless separately agreed in a signed written contract, we are not:
- a seller, manufacturer, distributor, importer, exporter, customs broker, freight forwarder, inspection body, certification body, insurer, escrow agent or payment guarantor;
- the legal agent, partner, joint venturer, fiduciary, employee or representative of a Client or supplier; or
- a party to any quotation, purchase order, supply agreement, shipment, payment or dispute between a Client and a supplier.
No supplier listing, score, label, message or inclusion in a shortlist is an endorsement, warranty, certification or instruction to transact.
5. Independent suppliers and buyer–supplier transactions
Suppliers are independent third parties. MercuryLink does not control their identity, ownership, solvency, facilities, conduct, products, employees, subcontractors or statements. Any transaction is negotiated and entered into directly between the Client and supplier on terms they choose.
The Client is solely responsible for supplier onboarding, sanctions and restricted-party screening, credit and fraud checks, verifying bank-account changes through an independent channel, negotiating a written contract, choosing secure payment terms, arranging inspections and insurance, and enforcing its agreement. Suppliers remain solely responsible for verifying the Client’s identity, authority, creditworthiness, payment method and purchase commitment. MercuryLink does not guarantee that either party will pay, deliver, perform or act lawfully.
6. Client responsibilities and due diligence
You must provide complete and accurate requirements and use the service lawfully. Before ordering, paying or relying on a result, you must independently:
- verify the supplier’s legal identity, beneficial ownership, address, licences, bank details, trading history and authority;
- obtain and evaluate representative samples, pre-production samples and appropriate independent factory or pre-shipment inspections;
- confirm specifications, materials, tolerances, quality controls, capacity, pricing, MOQ, tooling, delivery times, Incoterms, warranties and remedies in a written supply agreement;
- validate all certificates, test reports, intellectual-property permissions, product-safety claims and regulatory approvals with the issuer or a qualified adviser;
- determine whether the product may lawfully be made, marketed, imported, exported, transported and sold in every relevant jurisdiction; and
- obtain appropriate legal, tax, customs, compliance, insurance and technical advice.
You must not treat AI-generated descriptions, scores, translations, search results or summaries as professional, legal, regulatory, engineering, safety or financial advice.
7. Managed Negotiation
When you purchase Managed Negotiation, you authorise us to disclose the sourcing brief, your business name and relevant destination country to selected suppliers and to communicate that MercuryLink is negotiating on your behalf. This authority is limited to requesting and comparing non-binding commercial information.
We will not accept an offer, place an order, sign a contract, promise or transfer funds, provide a payment guarantee, or otherwise create a binding obligation for you unless expressly agreed in a separate signed mandate. Drafts and extracted offer terms may contain mistakes; you must review the original supplier communications and confirm all terms directly before accepting an offer.
8. Prohibited products and conduct
You must not use MercuryLink to source, facilitate or negotiate any unlawful, dangerous or restricted transaction. Prohibited requests include illegal drugs and narcotics; unlawfully supplied controlled substances; firearms, weapons, ammunition, explosives and prohibited components; stolen goods; counterfeit currency or goods; sanctions-evasion items; illegal surveillance or hacking products; trafficked wildlife; and any product or transaction that would violate applicable criminal, customs, sanctions, export-control, intellectual-property, product-safety or trade laws.
You must not conceal a product’s identity or intended use, submit misleading descriptions, impersonate another person or business, upload content you do not have the right to use, attempt fraud, abuse the service or circumvent safety controls.
Compliance screening begins after payment and forms part of the purchased service. If we or our service providers identify or reasonably suspect a prohibited request, we may immediately stop all research and communications, return no supplier results, preserve an audit record, suspend the account while we investigate, and permanently close the account for a confirmed or serious violation. Payments for prohibited requests are not refundable because compliance review and service resources have already been used, except where a refund is required by non-excludable law. We may reject related requests and cooperate with lawful requests from competent authorities.
9. Fees, payment and refunds
Prices shown at checkout are one-time service fees for the selected request. Payment is processed by Stripe or another displayed payment provider. You authorise us to begin research, compliance screening and resource allocation immediately after payment confirmation.
Except where these terms state otherwise or applicable law requires, fees are non-refundable after work begins. A lack of suitable suppliers, a supplier’s failure to respond, a Client’s decision not to proceed, or dissatisfaction with a third-party product does not mean our service was not supplied. If MercuryLink materially fails to perform the purchased service with reasonable care and skill, contact us so we can reperform the affected service or provide any remedy required by applicable law.
If a legally applicable cancellation period cannot be excluded, your express request for immediate performance means you may be charged a proportionate amount for services supplied before cancellation; any right to cancel is lost only to the extent permitted by law after the service has been fully performed with the required consent.
10. Accounts, security and suspension
You must keep login credentials confidential, maintain accurate account information and promptly notify us of suspected unauthorised access. You are responsible for activity performed through your account unless caused by our breach of duty. We may restrict or suspend access to protect users, investigate suspected fraud or illegality, respond to security incidents, comply with law or enforce these terms. Where reasonably practicable, we will explain a suspension and provide a way to request human review.
11. Client content and intellectual property
You retain ownership of product images, briefs and other content you submit. You grant us a worldwide, non-exclusive, royalty-free licence for the duration reasonably necessary to host, copy, analyse, transform and share that content with our processors and, where applicable, prospective suppliers solely to operate, secure and improve the requested service and comply with law.
You represent that your content and requested products do not infringe intellectual-property, privacy, confidentiality or other rights. Supplier names, websites, catalogues and materials remain the property of their respective owners. MercuryLink’s website, workflow, branding, reports and original presentation are owned by or licensed to Ultra Protection Ltd and may not be copied or resold except for your internal procurement use.
12. Availability, estimates and changes
Turnaround times are estimates unless expressly confirmed in writing. Research availability depends on public sources, third-party systems, supplier responses and technical services outside our control. We may make reasonable changes needed for security, legal compliance or service improvement, but the version of these terms accepted for a paid request will govern that request unless a change is required by law or agreed with you.
13. Disclaimers
We will provide our service with the level of reasonable care and skill required by applicable law. Subject to that obligation, supplier information and third-party content are presented on an “as available” basis. We do not warrant that any supplier is genuine, solvent, authorised, compliant, suitable or able to meet your requirements, or that any product is safe, lawful, authentic, non-infringing, merchantable, of satisfactory quality or fit for a particular purpose.
We are not responsible for changes made after research, hidden defects, sample-to-production variation, falsified documents, fraudulent payment instructions, supplier or Client misconduct, customs action, delays, loss in transit, recalls or disputes arising from the goods or the buyer–supplier contract, except to the extent directly caused by our breach of a non-excludable legal duty.
14. Limitation of liability
Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Subject to the preceding sentence, MercuryLink is not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill or data; the cost or value of products ordered from a supplier; product liability, recall or regulatory costs; or losses caused by a Client, supplier, carrier, payment provider, authority or other third party.
To the maximum extent permitted by law, our total aggregate liability arising from or connected with a particular request—whether in contract, tort (including negligence), misrepresentation, restitution or otherwise—will not exceed the total service fees actually paid to MercuryLink for that request. The limitations in this section reflect that MercuryLink charges for research and communications, does not receive the purchase price of the products, and cannot control the transaction.
15. Business Client indemnity
To the extent permitted by law, you will indemnify Ultra Protection Ltd and its personnel against reasonable third-party claims, losses, penalties and costs (including reasonable legal costs) arising from your unlawful or fraudulent use of MercuryLink, your breach of sections 5, 6, 8 or 11, your products or transaction with a supplier, or content and instructions you provide. This indemnity does not apply to the extent a loss was caused by our negligence, wilful misconduct or breach of these terms.
16. Complaints, law and disputes
Please send complaints or legal notices to accounts@mercurylink.co and include the request ID. We encourage the parties to try in good faith to resolve a dispute before commencing proceedings.
These terms and any non-contractual dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives a party the right to bring proceedings elsewhere.
17. General
If any provision is invalid or unenforceable, it will be adjusted only as much as necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not assign your rights or obligations without our written consent; we may assign this agreement as part of a genuine reorganisation or transfer of the MercuryLink business, provided your rights are not materially reduced. Nothing in these terms gives a third party a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.